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What Makes an Effective UX Leader?

Summary: We asked a group of user experience professionals what makes for efficient UX leadership in their experience. Answers differed, but included a lot of soft skills.

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https://www.youtube.com/watch?v=hIcgRAsvFYg

Video Author

Kate Kaplan is Insights Architect at Nielsen Norman Group. She specializes in the application of human-centered design and research practices to enterprise UX challenges.

Prior to joining NN/g, Kate was VP of Strategy at the digital marketing agency Centerline Digital, where she led a cross-disciplinary team of UX designers, content strategists and digital marketers in solving complex problems for high-technology B2B organizations, such as IBM, GE and National Instruments.

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