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Remote UX Work Articles & Videos

  • Tips for New UX Researchers Carrying Out Remote Interviews

    Doing your very first remote user interview? Our UX intern has tips for conquering your nerves and getting great research results.

  • Remote Usability Testing Costs

    We compare the budgets needed for different kinds of qualitative user research: in-person usability testing vs. remote studies run by software (unmoderated) or run by a human moderator.

  • User Research Repositories for Cross-Functional Teams

    Tips for placing all information about users in a single place, so that the entire UX team can leverage this knowledge. Eden Lazaness shares her experience and demos the tools her team used. This was filmed during a participant experience panel after a recent UX Conference.

  • Remote UX Workshop Challenges

    Participants in the Virtual UX Conference share tips for running UX workshops remotely to overcome challenges of participant fatigue and engagement and getting clients to use collaborative design tools.

  • Tips for Remote UX Design Collaboration

    With experience, UX teams have evolved techniques for better collaboration and design practices to involve and engage remote and distributed team members. With participants at the Virtual UX Conference.

  • Overcoming Remote Challenges for UX Leaders

    We talked with a group of UX leaders to hear their experience managing UX teams remotely and their tips for forcing engagement that might happen naturally in person. Filmed during the Virtual UX Conference.

  • Remote Design Work: Top Challenges

    Communication is the top challenge when designing remotely, according to 213 UX professionals. Receiving feedback, replicating informal conversations, and maintaining a clear direction on projects were the biggest communication concerns.

  • Remote Card Sorting

    5 steps for conducting a card sorting study remotely, to discover how users group items together. This is useful when designing your IA.

  • Doing Field Studies Remotely

    Field visits are ideal for UX research since we observe users in their natural environment. But what if you can't get into the users' home or office? Remote methods can work.

  • 4 Ways to Share Sketches in Remote Ideation

    Depending on how much your team can spend, your team might want to use tablets, document cameras, smartphones, or your computers’ webcams to share sketches.

  • Skill Mapping: A Digital Template for Remote Teams

    A collaborative spreadsheet is an efficient tool for evaluating skills of UX team members and creating an overall team shape.

  • Running a Remote Usability Test, Part 2

    Learn how to run a remote moderated usability test. This second video covers how to actually facilitate the session with the participant and how to end with debrief, incentive, and initial analysis with your team.

  • When Remote Workshops Fail

    For a successful remote workshop, pick the tools with low entry cost, plan timing carefully, and create the expectation for active participation.

  • Catching Problem Participants in Remote Unmoderated Studies

    Identify outliers, cheaters, and professional participants and remove their data from your analysis.

  • Running a Remote Usability Test, Part 1

    Learn how to run a remote moderated usability test. Part 1 covers starting the session with your participant and observers.

  • Catching Cheaters and Outliers in Remote Unmoderated Studies

    In remote usability studies, it's hard to identify test participants who should not be in the study because they don't fit the profile or don't attempt the task seriously. This is even harder in unmoderated studies, but it can (and should) be done.

  • Remote Work and Play: The Most Important UX Challenge

    At the virtual UX Conference, Jakob Nielsen was asked "What's the most interesting UX topic at the moment?" Answer: better support for remote lifestyles.

  • Remote Usability-Testing Costs: Moderated vs. Unmoderated

    Exact costs will vary, but an unmoderated 5-participant study may be 20–40% cheaper than a moderated study, and may save around 20 hours of researcher time.

  • The Case for Remote Moderated Usability Testing

    Remote usability studies can be run completely by software (unmoderated), or a human UX researcher can facilitate the study, even if the test participant is remote (at home or their own office, rather than yours).

  • Remote Moderated Usability Tests: How to Do Them

    The key to good remote moderated testing is to be thoroughly prepared and organized. Follow these 7 steps to ensure your study’s success.

  • Tips for New UX Researchers Carrying Out Remote Interviews

    Doing your very first remote user interview? Our UX intern has tips for conquering your nerves and getting great research results.

  • Remote Usability Testing Costs

    We compare the budgets needed for different kinds of qualitative user research: in-person usability testing vs. remote studies run by software (unmoderated) or run by a human moderator.

  • User Research Repositories for Cross-Functional Teams

    Tips for placing all information about users in a single place, so that the entire UX team can leverage this knowledge. Eden Lazaness shares her experience and demos the tools her team used. This was filmed during a participant experience panel after a recent UX Conference.

  • Remote UX Workshop Challenges

    Participants in the Virtual UX Conference share tips for running UX workshops remotely to overcome challenges of participant fatigue and engagement and getting clients to use collaborative design tools.

  • Tips for Remote UX Design Collaboration

    With experience, UX teams have evolved techniques for better collaboration and design practices to involve and engage remote and distributed team members. With participants at the Virtual UX Conference.

  • Overcoming Remote Challenges for UX Leaders

    We talked with a group of UX leaders to hear their experience managing UX teams remotely and their tips for forcing engagement that might happen naturally in person. Filmed during the Virtual UX Conference.

  • Remote Card Sorting

    5 steps for conducting a card sorting study remotely, to discover how users group items together. This is useful when designing your IA.

  • Doing Field Studies Remotely

    Field visits are ideal for UX research since we observe users in their natural environment. But what if you can't get into the users' home or office? Remote methods can work.

  • 4 Ways to Share Sketches in Remote Ideation

    Depending on how much your team can spend, your team might want to use tablets, document cameras, smartphones, or your computers’ webcams to share sketches.

  • Running a Remote Usability Test, Part 2

    Learn how to run a remote moderated usability test. This second video covers how to actually facilitate the session with the participant and how to end with debrief, incentive, and initial analysis with your team.

  • Running a Remote Usability Test, Part 1

    Learn how to run a remote moderated usability test. Part 1 covers starting the session with your participant and observers.

  • Catching Cheaters and Outliers in Remote Unmoderated Studies

    In remote usability studies, it's hard to identify test participants who should not be in the study because they don't fit the profile or don't attempt the task seriously. This is even harder in unmoderated studies, but it can (and should) be done.

  • Remote Work and Play: The Most Important UX Challenge

    At the virtual UX Conference, Jakob Nielsen was asked "What's the most interesting UX topic at the moment?" Answer: better support for remote lifestyles.

  • The Case for Remote Moderated Usability Testing

    Remote usability studies can be run completely by software (unmoderated), or a human UX researcher can facilitate the study, even if the test participant is remote (at home or their own office, rather than yours).

  • Tools for Running Remote UX Workshops

    How to maximize team participation and the value of the outcome when running a UX workshop remotely. Different platforms have different benefits and downsides, so choose depending on your circumstances and needs.

  • Can UX be 100% Remote?

    Is it possible to do all user-experience work 100% remotely? At the first Virtual UX Conference, Jakob Nielsen answered this question in an audience Q&A session.

  • Remote Ideation: Synchronous or Asynchronous?

    Ideation in the UX design process can be conducted remotely: without having team members in the same room. This can be done synchronously (everybody participates at the same time) or asynchronously (people contribute at different times).

  • Remote Design Work: Top Challenges

    Communication is the top challenge when designing remotely, according to 213 UX professionals. Receiving feedback, replicating informal conversations, and maintaining a clear direction on projects were the biggest communication concerns.

  • Skill Mapping: A Digital Template for Remote Teams

    A collaborative spreadsheet is an efficient tool for evaluating skills of UX team members and creating an overall team shape.

  • When Remote Workshops Fail

    For a successful remote workshop, pick the tools with low entry cost, plan timing carefully, and create the expectation for active participation.

  • Catching Problem Participants in Remote Unmoderated Studies

    Identify outliers, cheaters, and professional participants and remove their data from your analysis.

  • Remote Usability-Testing Costs: Moderated vs. Unmoderated

    Exact costs will vary, but an unmoderated 5-participant study may be 20–40% cheaper than a moderated study, and may save around 20 hours of researcher time.

  • Remote Moderated Usability Tests: How to Do Them

    The key to good remote moderated testing is to be thoroughly prepared and organized. Follow these 7 steps to ensure your study’s success.

  • Remote Moderated Usability Tests: Why to Do Them

    Remote unmoderated usability testing is so fast and easy that some teams make it their only evaluation method. But don’t shy away from its more robust alternative, the remote moderated usability test, which can give you more information and is also inexpensive.

  • Remote UX Work: Guidelines and Resources

    Even though in-person UX sessions are typically ideal, sometimes budget or travel restrictions necessitate remote UX work. This article presents guidelines for remote user research, UX workshops or presentations, and collaboration.

  • Tools for Remote UX Workshops

    The type of workshop will dictate which tools your team should use. Ultimately, with limited time and budget, your best bet is to use a tool your team already knows how to use.

  • Unmoderated User Tests: How and Why to Do Them

    The 6 steps for running unmoderated usability testing are: define study goals, select testing software, write task descriptions, pilot the test, recruit participants, and analyze the results.

  • Tools for Unmoderated Usability Testing

    Many platforms for unmoderated usability testing have similar features; to choose the best tool for your needs, focus on the type of data that you need to collect for your goals.

  • Remote Ideation: Synchronous vs. Asynchronous

    Asynchronous remote ideation allows people to contribute ideas whenever it’s convenient to do so, but synchronous sessions lead to faster results and more team building.

  • Remote UX Work: The NN/g Case Study

    Remote UX work is challenging, but using digital collaboration and communication tools can mitigate some of its difficulties. Our recommendations are based on NN/g’s experience as a remote company.