Usability and User Experience Research Reports by Nielsen Norman Group

UX Research Reports

Find research reports containing guidelines, best practices, case studies, and methodologies about these critical aspects of user experience design:

Social Media UX: User-Centered Social Strategies

For many companies, social media is a key component in the omnichannel user experience. This report provides guidance on creating and delivering a user-centered social strategy.
Intranet Design Annual: 2021

This 629-page report represents the best-practice case studies of the year's 10 best intranets, which acts as the hug of the digital workplace. Learn lessons from great designers, and see examples of innovative ideas and solutions you can use as inspiration for employee communication, productivity, and collaboration.
Operationalizing CX: Organizational Strategies for Delivering Superior Omnichannel Experiences

A report analyzing the top challenges organizations face in delivering high-quality customer journeys at scale. This report provides a framework for building CX maturity and includes 29 case studies from real organizations demonstrating effective tactics resulting in mature CX operations.
UX Metrics and ROI

A collection of 44 real-life case studies highlighting how teams have used UX metrics to assess the impact of their design changes. The report includes advice on how to apply these approaches to your own work, as well as detailed quantitative analysis of the metrics.