Management Courses

• Attend NN/g courses at the UX Conference, or arrange Team Training for your team.

• The UX VP/Director

  Leading UX at the Executive Level

  • Get a seat at the leadership table
  • Deliver a concise, business-focuses articulation of and commitment to user experience
  • Drive business objectives and deliver on corporate goals

• Leading Highly Effective UX Teams

  Build and manage a successful UX group; gain influence within the organization

  • Finding the right talent and building strong teams
  • Integrating UX methods within the product lifecycle
  • Leveraging resources that result in the most impact
  • Leading UX initiatives to meet business goals

• Managing User Experience Strategy

  Design thinking, early UX methods, content strategy, market research, quantitative assessments, process innovation, design patterns, and UX career development

  • Learn the business relevance of user experience
  • Understand essential user experience methods, including design, content and research strategy
  • Review people, organizational and career issues that impact user experience effectiveness
  • Develop a personal plan that is tailored for your particular situation, based on these concepts

• Becoming a UX Strategist

  Learning how to envision, plan, and successfully manage user-centered cultures, teams, and organizations

  • Understand what a UX Strategy is 
  • Target who to involve in the creation and execution of your UX Strategy
  • Get started in putting your UX Strategy ideas into action 
  • Learn how to measure and promote the success of your UX Strategy

• Designing Influence

  Getting your best ideas adopted while building trusted relationships

  • Understand the art and the science of influencing 
  • Learn how to select the best method for the context you're in
  • Practice using a wide variety of UX influencing strategies and communication skills

• Engaging Stakeholders to Build Buy-In

  Get stakeholders on your side to launch the best possible UX design, content strategy, and other design priorities

  • How to get strategic agreement with stakeholders
  • Understanding the stakeholder point of view
  • Stakeholder mapping and other engagement techniques

• Design Tradeoffs and UX Decision Frameworks

  Apply rational decision-making methods to quickly resolve common design challenges

  • Learn decision-making methods for both large and small UX problems
  • Understand UX design tradeoffs, and how to avoid common mistakes
  • Practice applying decision-making frameworks to real-world UX challenges

• Facilitating UX Workshops

  How to design and lead goal-based group exercises for collaborative gain

  • Learn how to design and facilitate UX workshops that produce insights to move your project forward
  • Build your skills and gain confidence in workshop facilitation
  • Take home new ideas for collaborative activities and learn how to design UX exercises for specific goals

• Lean UX and Agile

  Applying Lean UX approaches for Agile environments

  • How to incorporate user experience techniques within Agile development
  • Apply Lean UX practices for shipping quality products quickly

• Working Effectively in Cross-Functional Teams

  Achieve synergy, not infighting, when collaborating with colleagues from other UX disciplines and with non-UX team members.

  • Unique communication best practices that have been customized for User Experience Professionals
  • Strong influencing techniques specifically targeted for use by User Experience Professionals
  • Quick ways to assess and ramp-up within a cross-functional team
  • How to avoid common mistakes made by UX Professionals in building trust and credibility within cross-functional teams

• Being a UX Leader: Essential Skills for Any UX Practitioner

  Learn and apply practical leadership skills to your UX role, regardless of job title

  • Recognize and exert your natural leadership strengths in UX
  • Learn how to create a UX vision and foster shared buy-in
  • Demonstrate how UX efforts translate to real business value
  • Increase your ability to effectively communicate research findings and design ideas

• ResearchOps: Operationalizing and Socializing User Research

  Positively impact design with a sound, efficient, and viable research practice

  • Streamline, improve, and scale the planning, conducting, analyzing, and tracking user research
  • Share and advance research plans, work, and insights to inspire design
  • Grow and strengthen your organization's research practice to secure its vigor

• New UX Managers

  Best-practice management techniques for people who are new to managing user-experience teams

  • Learn industry best practices for the special challenges in managing a UX team
  • Budgeting and hiring for UX
  • How to manage creative UX people

• Service Blueprinting

  Use service design to create processes that are core to your digital experience and everything that supports it

  • Create a service blueprint that can be used as a single point of truth 
  • Bridge the gap between the customer's experience and the service provider's expierence 
  • Learn how to holistically approach design decisions, accouting for "frontstage" as well as "backstage" stakeholders

• DesignOps: Scaling UX Design and User Research

  Defining, sharing, and implementing design and research operations

  • Learn frameworks and processes to scale UX design within your organization
  • Discover practices and case studies for overcoming common challenges of scaling UX and user research
  • Leave with an understanding of concrete next steps for building a DesignOps practice