Social Media Courses

  • Attend NN/g courses at the UX Conference, or arrange Team Training for your team.

  • Omnichannel Journeys and Customer Experience

    Create a usable and cohesive cross-channel experience by following guidelines to resolve common user pain points in a multi-channel landscape

    • Understand how customers interact with organizations through many channels and touch points
    • Discuss guidelines for creating seamless and cohesive users experiences as users interact with organizations over time and across channels
    • Learn how to research your omnichannel user experience to identify pain points
    • Discuss common barriers for success and how to position your organization to overcome them