Ecommerce Courses

• Attend NN/g courses at the UX Conference, or arrange Team Training for your team.

• Omnichannel Journeys and Customer Experience

  Create a usable and cohesive cross-channel experience by following guidelines to resolve common user pain points in a multi-channel landscape

  • Understand how customers interact with organizations through many channels and touch points
  • Discuss guidelines for creating seamless and cohesive users experiences as users interact with organizations over time and across channels
  • Learn how to research your omnichannel user experience to identify pain points
  • Discuss common barriers for success and how to position your organization to overcome them

• Persuasive and Emotional Design

  Create delightful experiences that touch, convince, or excite your audience

  • Practical tips to boost user trust and enhance delight
  • Influencing techniques translated to interface elements
  • Guidelines to create designs that truly resonate with users