Email Research Reports

• Marketing Email UX - User Research Methodology

  This report presents the details of various research methods used to study the usability, content, and design of newsletters and marketing email.

• Ecommerce User Experience Vol. 12: Transactional Email and Confirmation Messages

  Reduce customer service costs with well-written automated email messages. 112 design guidelines for improving customer satisfaction while saving you money.

• Marketing Email and Newsletter Design to Increase Conversion and Loyalty

  Learn how to create engaging and usable marketing email and newsletters that can be accessed from a computer, tablet, or mobile device. 199 best-practice design guidelines.