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NN/g News

• Don Norman Paper: Designing Waits That Work

  July 9, 2009 Don Norman's MIT Sloan Management Review paper on waiting lines is finally out: Norman, D. A. (2009). Designing waits that work. MIT Sloan Management Review, 50(4), 23-28. The URL only gives a short excerpt: you have to subscribe (or pay) to get the entire article.

• Essay by Don Norman: http://sloanreview.mit.edu/article/designing-waits-that-work/

  July 1, 2009 Designers at restaurants, theme parks and elsewhere have investigated how to make waiting in line more pleasant. What they have learned has profound implications for all managers.

• Jakob Nielsen Critiques Twitter

  May 8, 2009 Few would dispute that Twitter is the hottest social medium around. The microblogging application, which enables anyone with Internet access to issue short public messages—about where to buy the best red-velvet cupcakes or what the latest tally is on swine flu—has enjoyed stunning growth that has made Facebook and MySpace look like yesterday's children. An increasing number of CEOs are employing Twitter to communicate and bond with customers and employees. Nonetheless, it might be time to put some brakes on tweeting, according to Jakob Nielsen.

• Fairest Faucet (Don Norman critiques water faucet design)

  May 1, 2009 Far from fickle, faucets function best when they’re running hot and cold. These modern fixtures prove their mettle by making it oh-so-easy to go with the flow.

• Don Norman's TED Talk

  March 24, 2009 Don Norman's talk from 2003 on "Design and Emotion" (based upon his book "Emotional Design").

• Touch Screens Everywhere

  January 23, 2009 Start investing in Windex. If the Consumer Electronics Show in Las Vegas earlier this month was any indication, we’re going to be cleaning smudges from a whole lot of touch screens in the future.

• Designers Challenged to Include Disabled (Interview with Don Norman)

  October 30, 2008 The future of design could see the divide between able-bodied and disabled people vanish. Don Norman , design Professor at Northwestern University in Illinois, and the author of ''The Design of Future Things,'' is issuing a challenge to designers and engineers across the world: Create things that work for everyone.

• The Latest Buzz On... Interface Design

  September 29, 2008 Build to fit....Just in time...Ribbons and bars.

• Recipe for a billion-dollar website

  July 15, 2008 Davey Winder finds out why the Googles and Facebooks succeed where so many fail.

• Web users 'Getting more ruthless' (Interview with Jakob Nielsen)

  May 24, 2008 Web users are getting more ruthless and selfish when they go online, reveals research. The annual report into web habits by usability guru Jakob Nielsen shows people are becoming much less patient when they go online.