Usability Testing

"It's a great course for anyone willing to learn the foundations of usability testing. I liked the fact it's a constant flowing discussion between instructor and attendees."

Andrew Briffa, Betsson Group

"It's a lot of information in a short amount of time — but very worth while."

Richard Merrick, UI/UX Designer

"I thought I knew a lot about usability testing but Kara amazed me by how many super-interesting tips she presented to us."

Ondrez Raul, Konica Minolta, Czech Republic

"This was easy enough to digest for a first time UX designer. It had a good amount of visual samples and Maria did a great job explaining like I'm 5 :) I hope to come back to attend the whole week next year!"

Leslie Park, Honda R&D

"I went from someone who had never conducted a user test before, to someone who has conducted their first study, and prepared with the necessary tools to bring this back to my company. Maria was great, offering real world scenarios and what the best action items are."

Amanda Coleman, Clearlink

"Superb delivery, very engaging and full of great advice. I can't wait to try out some of the techniques on some of the projects I'm working on."

Jack Orrell, DNVGL, UK

"It made me think about user testing in a new way — using it for broader, more exploratory goals. I'll definitely use this approach in my next round of testing!"

Aoife Corbett, Freelance

"Really consolidated knowledge on user testing for smaller qualitative studies. I feel like I can apply this in my real world work."

Katja Alcock, Pearson Education

"Great course overall and especially great presenter, very experienced and communicative."

AJ, Adestra, UK

"Professional speaker, deep knowledge and best practices which surely improve your daily testing. Highly recommended."

Anna, Miquido, Poland

"User testing on psychology steroids."

Oscar, Capgemini, UK

"Brilliant. It helped me to understand the importance of planning and creative right tasks. Exercises really helped me to consolidate learnings."

Maria Lorento, UK

"The exercises were very helpful to fully explain the ideas."

Bill Dale, Harrisburg, PA

"Crash course in qualitative usability testing. Learn a lot in almost no time at all."

Jett House, New York

"Great course. Highly knowledgeable and engaging facilitator. Will help me greatly as I take info back to my job. Made me realize that usability w/PWD has a long ways to go."

Patrick Dunphy, CBC, Toronto

"I do usability testing and act as a moderator. This course provided some great information I plan to implement in my next user test."

Derrick Pedranti, Cognosante

"Great throughout the whole day session. The afternoon session usually very tiring, but Hoa makes it very engaging and interesting. Good control in answering questions from audience."

Jane Wong, Michell 1

"I really enjoyed this course! The level of detail and specific takeaways to implement has been really great."

Lisa Murray, Zion & Zion

"Conclusive content and Kara is very good and motivational speaker. I feel I'm ready to go home and start running my own usability tests. "

Sofie Asplund, Knowledge Cube, Copenhagen

"Packed full of great information that helps you connect concepts and methods to your actions. This course was particularly useful for those who are not 'classically' trained in usability testing."

Judy Bayne, Autodesk

"I really like the mock sessions and taking turns being the user/facilitator/observer. USB is very handy, feels like a tool box I can take home."

Lucy Liu, Monster Worldwide

"Great insight into how usability test should be conducted. Very informative and very well presented."

Bojan Gospavic, Stryker

"This is a great crash course in usability testing. As a researcher who has been doing usability testing of my own for a few years it stood as a good reminder of basic principles and introduced a few new tips and tricks."

Paige Brannon, Career Builder

"I have taught myself how to do usability testing. This course helped to identify problems with my approach and reinforce the areas where I'm getting it right."

Brooke Fletcher, Shelter Insurance

"Amazing how much I could learn in a single day! After today I feel bolstered to bring new definitions, methods, and tips back to my work. Instructor, Kara, was amazing — experienced, knowledgable and very happy to answer specific questions."

Sarah Cronin Rodger, IBM

"This was a great class. I appreciated the breadth of knowledge and best practices relayed. The instructor is an excellent speaker and engaged the class which greatly facilitated learning and made the class fun!"

Rey Echevarria, American Hospital Assoc.

"Great mix of theory/research and actual usable techniques for administering UX testing."

Cindy Wildish Rasmussen, MCIS, Inc.

"Really great presentation. Finally learned how to ask the right questions."

Melissa McKee, Caresync

"A lot of great techniques on how to better personal skills of usability research, either observer, notetaker, or moderator."

Daniel Hirst, NuSkin

"This is exactly what I was hoping for. Great information."

John Nance, Amazon, Woot.com

"Course was great — I especially liked how Kara touched on solutions to conduct testing track insights and solution. This really elevated the course from "instructional" to "actionable"."

Morgan Lacy, Shark Ninja

"The interactive level is perfect. The storytelling & video helped illustrate best practices."

Helen Fernety, Dillards

"One of my favorite courses of the entire week. Kara challenges everyone from novice to advanced usability testers to expand their horizons and not only learn from her but from your peers."

Tiana, Washington, DC

"Kara was very helpful and accepting of questions about Usability Testing. I liked how interactive she made the sessions down to facilitating a session and taking notes. I learned a lot of new things to use in my practice."

Daphne Adebayo, Career Builder

"Excellent content and instruction. Hoa is FANTASTIC, gave us "real world" scenarios."

Jennifer Fletcher, Pacific Dental Services

"This course have given me tools for heading out to conduct UTST. I know common pitfalls and how to avoid them, Kara as a teacher is brilliant."

Pieter Hörnell, Innofactor, Stockholm

"Excellent training with focus on real work situations, but backed up by science and years of experience."

Harry van Mierloo, Fox-IT

"This course is really useful for those looking to introduce the concept of Usability Testing into their organization. Lots of actionable best practices are shared and you're likely to leave with at least one or two ideas to bring back to your company."

Z. Smith, Domino's

"I love that every single question was answered with theory and an example from her own experience."

Tom, Ordina, Netherlands

"Loranger's style is engaging, insightful and hands on. Her broad experience allows her to respond dynamically to any questions, and provide innovative ways to different scenarios. The session was fun til the end. Thanks!"

Daniel Penati, South Muir Health

"I learned a lot from this course. I felt like the instructor was very knowledgeable in the field. I didn't know how to conduct a usability test, and now I do! The only problem I encountered was the fact that we only ran through a usability exercise once. I did ok, but could have done better on the next test doing a real usability test."

Marcus Davis, Northrop Grumman

"Enjoyed Kara's workshop very much. Very educational and easy to follow. Thank you!"

Zoe Fisher, San Francisco

"Really enjoyed the group exercises; it opened my mind to what others think and how they interpret."

Saffron Davis, The Regional Municipality of York

"I liked the progression of the exercises and how we tried them together. I learned a lot from Kara's real world examples and really strengthened my knowledge. I'll be taking some of the tips and techniques I learned and using them right away."

Michelle Larsen, Aquas, Inc.

"Great session! It was really well paced, and laid out very clearly how to set up and run tests, and how to report them."

R Gilmour, t/ES, UK

"I really liked it. I liked getting to do the task as it really makes you take a step back and evaluate what you do."

Catherine Taylor, SureFlap

"Best course I attended so far. Kara is an incredible instructor. Accurate, enthusiastic, funny and very professional."

Remy Florean, DUX Agency

"Great interaction with the class by presenting real examples from personal experience."

Eshani Kumbhani, Spinach Studios, India

"Excellent course to solidify my skills in usability testing. Loved all the hints and tips Kara shared, but mostly I really appreciated to see how usability testing, being a fairly inexpensive technique, can help so much in a project."

Norberto Henriques, WeDo Technologies, Portugal

"A solid session with lots of tips for in-action situations of usability testing. Kara's delivery on the subject was detailed and helpful. Real case studies (videos)."

Sotiris Sotriopoulos, Zanshin Labs, UK/Greece

"Lots of focussed and relevant information - great for both learners and experts in the field who want to learn from real-life examples and validate their approach."

M Hazle, Ask Digital Limited

"A great mix of theoretical discussion and practical application, which I'll be able to put into practice immediately in my job. It really helped my understanding of the issues I'll need to consider when designing and carrying out my own testing."

Simon Harper, University of Warwick

"It's a great way to understand the process of testing a product and gain insights in how to handle specific situations when running a user test session."

Sergi Vila, King, Spain

"Great speaker, really knew her stuff. Spoke with a lot of authority. I liked that she didn't just commend the examples we gave but gave real feedback. Helpful critique."

Laurel Marcus, Tank Design

"I loved all the tips and tricks to make participants be at ease. I feel like I can go back to work and perform a usability test. Pace was perfect. Simplified a topic that many books make unnecessarily complicated. Best class so far. Thanks!"

Zaid Hisham, CDK

"This course brought me to a new level of UX enlightenment."

James Hsu, Tongal, Inc.

"Wonderful insights into how to structure usability testing. Hoa provided great examples and stories to support her information."

Kristen, Marshfield Clinic

"This is the most thorough and practical UX course I've come across. The content was so useful and presented in a way which was easy to digest. This course has given me real confidence to apply it to my work. Thank you !!!!"

Justine Smith, ResMed

"Very insightful and useful information. I feel enabled to take these practices on in my institution and establish better practices."

Libbie Forden, University of Newcastle

"Clear and to the point. Focused on prioritising the fundamentals without being boring or unhelpful. Provided great insights, was cpomprehensive and helped balance the various aspects of useabiity testing."

Andrew Wong, SBS, Sydney

"The exercise of identifying the issues with tasks was awesome and hard."

Julie Steffen, ALSAC/St. Jude

"This is an amazing primer for usability testing. I can't wait to start putting the suggestions covered today into practice."

Duncan Schouten, University of British Columbia

"Love the anecdotes Amy gave throughout — it gave the content context and shows how knowledgeable she is. Love the exercise — hands-on experience really helped solidify the considerations in the test."

Renee Cheung, ICBC

"I came here to learn more about writing moderator guides and the art of removing bias from my questions. The exercises were extremely helpful for practicing this and the common mistakes I was making. Also, Amy is a great teacher — loved her delivery of the content."

Leah Maestri, Vision Critical

"This is a great one-day course that will get you up and running w/user testing."

Al Belote, Everett

"Great amount and quality of material. It is a lot to get through, but Amy kept it interesting and moving forward."

Nick Hopkins, CDK Global

"Being new to usability studies, this course provided me with methods, tools, tips, templates, etc., which will greatly aid my future studies."

Sarah Barber, Rockwell Collins

"Being a relatively early practitioner of usability testing, I found this course information and foundational knowledge extremely insightful. The concepts, content and templates given give a great baseline on which to do better research from here on out."

Devin Harold, Rise Interactive

"Great class, very thorough. This was my first intro to in-person usability tests and there were so many helpful tips to avoid the minefield of subtle language mistakes that I feel confident in being able to actually conduct one."

Kate Oberg, happyMedium

"I liked that the instructor equipped us with a practical how to guide, covered a multitude of possible scenarios. The instructor is very knowledgeable and has a pleasant manner. I feel comfortable applying the skills I gained."

Maryio Rusauauo, Intact Financial

"I'm an experienced researcher so this course was mostly a refresher and a source of inspiration. I thought it was a great class."

Megan Jones, Accenture Digital

"I've facilitated several user tests and know that it is a process of constant improvement. This session provided exactly what I was hoping to learn. She did a great job addressing many levels of user testing knowledge. Something for everyone!"

Ri Zoldak, Ameriprise Financial

"Fun, engaging and insightful course. Really liked the hybrid of lecture / team work format."

Isabelle Hooper, Meerhats

"This course helped me to build on my experience by providing me with very practical advice and potential scenarios, which will help improve the success of usability tests that I run."

Tristan Viscarra Rossel, Department of Veteran's Affairs

"Garrett is an awesome presenter, really loved this course. Information is well presented and Garrett moves through it a very comfortable pace. Really appreciated the opportunity to get a hands on interesting activity. Very thorough material too!"

Felicity Quadri, Compare the Market, Brisbane, Queensland, Australia

"Kathryn Whitenton is a well aticulated and knowledgeable instructor. She provides real examples and stories to reinforce the high level concepts."

Grace Buenrostro

"This not only helped me re-educate myself on usability testing, it especially helped understand some bias etc. that were present at recent sessions I observed. I can now help our team get to better findings next time."

Hasangi Nandasena

"As someone who hasn't conducted a usability test, this class was very very helpful. It gave me great insight on how the whole testing process takes place from planning tasks to conducting and even reporting afterwards. Highly, highly recommend. ps. Kathryn is a fantastic speaker. She makes public speaking look effortless when i know it's not."

Amy Kempen

"This class was great! Kathryn was an excellent teacher: engaging, knowledgeable, and fun. She did a great job of balancing telling with showing and doing. I have lots of tools and resources to look back on, and I feel much more competent in usability thanks to this experience."

Seth Wagerman

"Amazing course. Kathryn covered every step of a usability study with good detail and coached us through our own usability session. She is a great speaker and teacher and answered questions in detail and kept her students engaged."

Lauren Hatch

"Being able to run usability tests with other conference participants really solidified the material learned in the class. I was also pleased that there was an emphasis on making users feel comfortable in order to run a successful usability test."

Doha Hindi

"Awesome course on usability testing that included really great practical experience. Very excited to get to work and continue practicing."

Esra Mosiuglu

"I like the ability to practice some of the methods. It really helps me understand the subtleties."

Heidi Roux, WebMD

"Very helpful tips and tricks and I can immediately use to level up how I run my studies."

Andersen Yu, Frontapp

"Very densely packed information. Great when you're just starting out with UTST at your company and need guidelines for your whole team."

Gustav Moorhouse

"I was really pleased there was some exercises and not just theory. I work with all sourced usability test a lot and the exercise allow me to apply learnings and challenged what I thought I knew about the practical side."

Daniel Vincent, Sega Europe

"Excellent job! A role model for the rest to follow."

Thamer Dajani, Saudi Fransi Capital, Saudi Arabia

"This class is full of beneficial details related to usability testing. I will take what I learned from this class and re-vamp the way I conduct my testing. Highly recommend!"

Meagan Tonge, ADTRAN

"Speaker was excellent (good job!). You'll probably know most of the material, but this will give you the confidence that you need. Really liked the resources like the script and read-aloud."

Tosh Pelta, Tonal

"Very good and interactive speaker who is open to different ideas and challenging questions. Which is hard to find. Encouraging to new beginners and explanative. Also good and helpful exercises. Well done."

Didenn Jasson, JotForm, Turkey

"I like how the course taught me how to make sure the user is in a comfortable environment & to phrase things in a way to reduce biased feedback."

Ewen Seow, Healint, Singapore

"Superb content & delivery! I managed to clarify my doubts & re-learned some techniques. Highly recommended for people who need to conduct usability testing!"

Eida Tan, GovTech, Singapore

"Love the instructor!! I learned a lot even though I do a lot of ux ut already."

Evan Cunningham, REI Mkg Solutions

"This was my first formal session in usability testing and I feel like it was a healthy breathe of information leaving me confident in my future in user research."

Danielle Wade, Sleygen USA

"You rock! Loved the course. Fantastic practical advice."

Jeff Caruso, DoluSign

"Whether you are a seasoned ux'er or just starting off, "usability studies" offers an easy-to-follow course content mixed with practical real world experience."

Jeremy Clay, New Balance Athletics

"Really helped to reinforce what I already knew and take it to a over advanced level. Looking forward to putting this all into practice!"

Jill Becker, Pyramid Communications

"This has been my favorite class of the conference so far. I not only learned about usability testing, but I got to conduct my own test. Thank you!"

Jaimie Beazer, O.H. Partners

"As a UX designer with a UI design background, this course was an excellent foundation in usability testing. I can directly apply what I learned today to my day to day role. Also, Maria was so knowledgeable and engaging. I highly recommend this course!"

Kaitlyn Malson, Gordon Food Service

"Very helpful. Extremely useful tool set (prioritization / severity matrices). I very much appreciated the scripts for responding to particular challenging interactions (intro, expectation setting, "boomerang" responses ) & formulas for good/bad questions & relevant and helpful exercises."

Kaitlyn Brown, Stable Kernel

"Maria is an exceptional speaker and very knowledgeable about the content. She has genuine, realistic, non-sugarcoated answers to students' questions."

 

"Currently work on a UX team where we employ a lot of testing to gain understanding of our users. Found the class both informative and that it reinforced the practices we use in our organization. Also, learned some additional techniques we can employ."

Oneka Williams, Home Depot

"Good tips and tricks to improve in our own processes. Kara's experience is extensive and it shows in the real world examples she shares during the course!"

Sonja Meriläinen, Yilu, Berlin, Germany

"Great course by Kara! I really think I now have enough basics and some practice to go and practice usability testing in real life."

Michael de Jong, team.blue NL, Rotterdam, Netherlands

"It was a great class with practical tips and solutions how to carry usability testing! Kara was wonderful, her shared insights and real-life experiences are valuable parts of the class. Maria was able to answer a lot of questions too via virtual chat in Zoom. Overall, went smoothly and the activities were a good way to practice usability testing."

Stephanie Chan, Hong Kong

"I'm considering how I can improve my usability test as soon as I get up to my hotel."

Amanda Worthington, PGI

"t was a great class with practical tips and solutions how to carry usability testing! Kara was wonderful, her shared insights and real-life experiences are valuable parts of the class. Maria was able to answer a lot of questions too via virtual chat in Zoom. Overall, went smoothly and the activities was a good way to practice usability testing."

Stephanie Chan, Hong Kong

"Good tips and tricks to improve in our own processes. Kara's experience is extensive and it shows in the real world examples she shares during the course!"

Sonja Meriläinen, Yilu, Berlin/Germany

"Great course by Kara! I really think I now have enough basics and some practice to go and practice usability testing in real life."

Michael de Jong, team.blue NL, Rotterdam / Netherlands

"Amazing how much I could learn in a single day! After today I feel bolstered to bring new definitions, methods, and tips back to my work. Instructor, Kara, was amazing — experienced, knowledgable and very happy to answer specific questions. "

Sarah Cronin Rodger, IBM

"I got some great tips for conducting usability sessions, even on some things that had never crossed my mind. I know my research will be better from now on!"

Tamzin Ward

"Great adjustment to virtual setting. I was a bit skeptical as to how this was all going to work out. But I enjoyed it. As usual, it was a bit hasty because so much content is packed into these courses, but it was a great class."

Burcu Bakioglu

"Recommend this course to anyone who wants to learn how to conduct usability tests. Even if you think you already know how, you can still get some great advice and tips from this course. I can't wait to apply my learning to our work."

David Coope, Utiligroup, UK

"Kara and Kate did an amazing job delivering big chunks of knowledge in such a short period, although it is a full-day course, but I was engaged from the start and lost count of time! Thank you for this informative, enlightening course. I truly did enjoy it!"

Mohammed Alanazi, HUED, Riyadh/Saudi Arabia

"Absolutely loved this course and Kara Pernice. I now want to take all the courses she teaches"

Vivian Stitzel, Neogov

"The fastest way for a UX researcher trainee to get into the usability testing technique!"

Dr. Vasileios Kalyvis, Thessaloniki Greece

"Very engaging, presentation sections are color-coded and well presented, lots of templated materials to reference later."

Jessica Zanders, Nutrien Ag Solutions, Hoffman Estates, IL

"Thanks for addressing our questions so frequently. I learnt a lot from your insightful answers! Very practical tips, super well-structured."

Xin Min, GovTech, Singapore

"I liked the combination of learning and hands-on application."

Bryan Jayne, WebMD Health Services, Portland / United States

"Usability Testing walks you through details and nuances of what usability testing is, how to prepare for it, and how to do it to produce the best results, then you get to practice what you have learned!"

David Bilbo, Acworth

"It exceeded my expectations. Loved the way it was thought."

Laura Riva Palacio, Chihuahua, Mexico

"Kara was a great instructor and gave a great overview of usability testing best practices and how to run a test."

Josh Dolin, Wide Eye, Washington, DC

"Kara shares her great experience and tips how to conduct the real research. It was quite helpful for me because I'm a beginner of this field and don't know where to start the research. Good chance to understand usability testing."

Christine Kim, Wantedlab, Seoul / Korea

"If you are hesitant, take it! It provides a good amount of best practices about Usability Testing and it is very practical!"

Yingdi Qi, Google, Mountain View, U.S.

"This class sets you up with some great strategies to hit the ground running with usability tests. The breakout sessions were equally challenging and fun."

Russ Vance, OMERS, Toronto, Canada

"You may think that you've done a lot of usability tests, but this course provides so much more information. It helps that the information make the process of creating a test to running it much more structured."

Seow Zhi Hao, GovTech, Singapore

"This course provides an in-depth understanding of usability testing with ideas and information I could put into practise straight away."

Joanne Rogers, Department of Transport, Perth, Australia

"If you are running or interested to run usability testing but not 100% confident in your ability, this course will get you to 100%."

Yalçın Kaya, Growth Analytics Marketing, Sydney, Australia

"I thought it was great overall! Would highly recommend it. The level of expertise Garrett brought to the table was inspiring."

John Oman, Starling Minds, Vancouver, Canada

"This course was excellent for anyone who is looking to understand what it takes to conduct a successful usability test, and to find out how usability testing can benefit your project or company."

Alexander Fredette, Salem, NH, USA

"Yes, I got a lot of practical advice and information which I can apply in my next usability test."

Parul Shukla, Singapore

"Excellent course taught by very good trainer Garrett Goldfield. Highly recommended."

Radhika Datar, P&G, Singapore

"This course helps identify the minute but important aspects that one could ensure to look at while conducting a Usability Test, which in real life can be easily over-looked."

Rashi Allot, Freelancer, Vancouver, Canada

"Thank you, Maria, for the incredible course! In just one day I learnt so so much!! Not just the knowledge I got was great but also Maria (the speaker) was a really amazing speaker, clear and prepared! A plus, with the course you get a lot of pdf with very interesting insights. I can only recommend this course."

Gaia, Italy

"Take this course if you want to become confident in your usability testing abilities. It was a great all-around overview of what it is, and how to do it effectively!"

Josh Walz, ZoCo Design, Columbus, USA

"Very informative in breaking down the types of tasks you can use during usability testing and the common pitfalls to avoid."

Allison Bright, Expand the Room, Memphis

"Great knowledge you can apply right away to improve everything around your user testing process and skills."

Margit Bogner, Digitalwerk, Vienna, Austria

"Good refresher. Wealth of information. Many details and small tips and tricks. This comes with all the experience of the trainer."

Sencha Van Kinderen, Danone Nutricia Research, Utrecht, The Netherlands

"This course provides lots of advice, examples and practical experience regarding Usability Testing. Kara's passion and expertise for this subject is very evident. A really enjoyable course."

Erika Street, UK

"This is the great course even for someone who already practices usability testing. You will learn a lot of nuances, tricks, behaviors, etc. that will help you to get better findings during your study."

Uliana, Eleks, Kyiv, Ukraine

"So worth it! I feel more confident in doing an usability test now."

Alexandra Leake, NRG Energy, Houston

"New to Usability Testing? Definitely join this course. How to plan, conduct and evaluate usability testing is explained end-to-end during this class. On top: You will be in the lucky position to excersice and test the content that you just learned from Kara."

Sarah Schemel, Boehringer Ingelheim, Mainz, Germany

"If you're new to UX Research or Usability Testing, follow this course. I'd consider it part of a UX Researcher basic training."

Jaimy Bergsma, Ministerie van Defensie, Utrecht, The Netherlands

"Usability testing is easy, but it is not obvious! The course cleared the main mistakes and how to avoid them to get better results!"

Leandro Borges de Rezende, Inkmustache, Brasília / Brazil