Attending this course and passing the exam earns 1 UX Certification credit, which also counts towards the optional UX Management Specialty and UX Research Specialty.
Learn more about NN/g's UX Certification Program.
ResearchOps: Operationalizing and Socializing User Research
Positively impact design with a sound, efficient, and viable research practice
Topics Covered
Topics Covered
- Introduction to ResearchOps
- What is ResearchOps
- Benefits of systemizing, streamlining, and sharing research and related assets
- Planning ResearchOps
- Creating a research framework from analysis of your current practice
- Matching research planning to business needs and values
- ResearchOps roles and responsibilities
- Research study initiation
- Strategic, as in research roadmaps
- Iterative, working within the backlog or other project schedules; fitting in effectively
- Requests for research: collecting, prioritizing, tracking, and using for planning
- Shared research toolbox and education
- Tools and templates for planning and conducting user research
- Strategies for recruiting and managing research participants and handling personal data
- Research methods: support and best practices
- Pre-study: project plans and observer preparation
- Note-taking strategies, recording, and transcription
- Analysis: Turning observations into insights, converting insights into good designs
- Increasing the availability of research work
- Traits of effective research repositories, and connecting to design and development
- Making schedules and plans visible
- Approachability and understanding during studies
- Tracking and measuring
- Research insights and status
- Design impacted by research
- ResearchOps maturity: Developing a robust research culture at the organization
Format
Format
This course combines lecture with some group exercises to solidify and practice what you learn. ResearchOps examples and case studies shared by leading organizations color this course’s content.
UX Certification Credit
UX Certification Credit
Observing and listening to users stimulates and guides the creation of easy, in-demand, loved products and services. But while most organizations profess to believe in user research, doing it and truly influencing design remains a challenge. Additionally, too often research’s effectiveness hinges solely on the charisma of the individual researcher.
Bolstering your research operations (ResearchOps) can optimize your product or service, your internal teams’ research and design practices, and provide the vitality and logistical support your research process needs to thrive. Learn to synthesize, operationalize, and socialize sound user research to effectively shape design.
This course will lead you through appreciating, creating, and growing ResearchOps at scale; and to systemize planning and consolidation of research teams, processes, methods, insights, and tools; and to bring leadership and teams into the fold for continued support. Case studies from leading organizations offer insightful examples and lessons learned about the evolution of ResearchOps.