Attending this course and passing the exam earns 1 UX Certification credit, which also counts towards the optional UX Management Specialty.
Learn more about NN/g's UX Certification Program.
Get stakeholders on your side to launch the best possible UX design, content strategy, and other design priorities
This course is an interactive lecture, with many examples and practical takeaways. There will be group discussions on large and small scale, plus exercises and idea generation.
What you’ll get:
Attending this course and passing the exam earns 1 UX Certification credit, which also counts towards the optional UX Management Specialty.
Learn more about NN/g's UX Certification Program.
"Great insights and tips on organising stakeholders so that I can really start to engage with them in a meaningful way. How to go about making sure we can all achieve our goals through effective communication."
Natalie Smithson, Land Registry, UK
"Well delivered and enjoyable course. The day flew by and I'm now armed with belief that I can create positive change within my organisation."
Conor O'Neill, Citi Group
"This is a great grounding in engaging and managing stakeholders with fantastic insight base on real professional expertise and experience"
David Johnson, Capgemini
"Fantastic course, loads of things to try out. Fantastic format and tone."
Jane Wilkinson, HM Revenue and Customs, UK
More Participant Comments
"That was a really great and fun course. I liked it. The instructor was great, a lot of experience. She is an expert not only in her domain but also as a trainer. I loved her interpersonal skills. "
Buran
"Catherine is the definitation of 'engaging'. She's a fantastic speaker, and she arms you with incredible tools that you can immediately implement into your job/career."
David Sistilli, Alliants Technology Ltd
"This course is amazing. I would absolutely recommend this course to my colleagues. We always have some issues communicating with stakeholders and get everyone on the same page. This course helped a lot, I can't wait to try the methods that Janice mentioned in the course."
Han Xie, US Holocaust Memorial Museum
"It was incredibly useful content. The stakeholder strategy template will be a total game changer for me and my team of uxers designers. I learned a little bit about content strategy too."
Paolo Rizzi, Fourth, UK
"I loved this course! It was not my first choice (what was I thinking?), however, it was a brilliant surprise. Catherine is brilliant in the delivery, makes a full day course go in a heart beat. I've got plenty of ideas for improving my team's relationship with stakeholders and can't wait to try them out."
Elise Parodi, Livedrive
"Not only did the course reassure me that many of my ideas were sound, it gave me a few more tools and tactics to use in the future."
Scott Castle
"Janice does a great job of laying out many tactics and cutting to the chase. Don't put off what needs to be addressed with stakeholders. Be proactive and address the issues."
Chris Rozzi, enVista
"Catherine is charismatic, candid and captive, she was very much involved in the topics she presented and showed a lot of real-life scenarios related to topics that will help participants remember concepts for long and apply to their projects."
Lepakshaiah B, Ness, UK
"Thank you, I can't wait to speak to my team about what I have learned today. Our senior management team are in for a treat, haha!"
"This course was wonderful. I already have a ton of ideas I'm ready to use when I return to work!"
Raven Moore, CDK
"This was an excellent class. Engaging. We were given high level methodologies down to email tactics so we have specific things we can implement immediately. I wish every class had this level of tactical detail."
Alissa Pesta, Fargo, ND
"This course was really informative. I found all of the information extremely valuable. She gave actionable advice that I look forward to implementing. I like that she had us role-play out techniques, it made what we learned easier to remember."
Nicole King, Quicken Loans
"The speaker is very engaging and gave real tips to improve."
F Garbarini, LRB, UK
"Great insights on how to bring people on board! The whole process of a project and the interactions with stakeholders should be at every step (small or big) an experience! And for a good project, human interactions being great is the key. Knowing how to control difficult people is great! Thank you Catherine!"
Marine Van Houtte, Make Vision Happen
"Very natural presentation and useful insight in corporate stakeholders engagement."
Jan Rudinsky, Dobry Web
"This has been the best course on UX leadership so far. The instructor's style is very engaging and there have been some great insights, advice and discussion."
"Speakers make all the difference when presenting courses like this. Catherine was one of the best presenters I've listened to and she immediately captured the room and held our attention throughout the day."
Jack Carpenter, Waters Corporation
"I really enjoyed the open atmosphere that Catherine provided in the workshop. The combination of her personal experience combined with the experience and feelings of the group made it an interesting and interactive day."
Serena Dorrestijn, Bright Cape
"From the moment the course began, you could just tell that Janice knew/understood exactly what we all go through when dealing with complex stakeholder challenges. Her course was thorough and focused and provided a wealth of insights for navigating complex stakeholder relationships. Great course and [I] wish Janice was my own team member!"
"Excellent confident-building training full of quick tips and best practices, illustrated by real life examples."
Harry von Mierloo, Fox IT
"I'm walking away with an entire set of tools that I can start using right away. Loved Catherine. Great energy and expertise!!"
"I've long been an advocate of NNg's conferences. This may be the most practical session yet - delivered with good humour and storytelling which I will take with me in the months and years to come. I really appreciate the practical examples and advice which will influence the immediate future work of myself and my team. Thank you!"
Simon Twining, DWP
"Hearing her real life experiences, along with input from the audience gave me incredible insights into the different options/strategies to get the influence you need to have a successful product."
Brian Parsons, Focus Brands
"An excellent course and trainer. Perfectly pitched for my needs. I couldn't find fault in any way!"
Christopher Gadd, European Medicines Agency
"The course provided some great tools I can take back to my company and start to define structure and build a better process."
Bradley Molenda, Veyo
"The content of the course made me realise that there were already terms for what I have been doing. It also showed me ways to refine and improve the process."
Drew Shapter, Which, UK
"Sparked some ideas that I can now improve stakeholder engagement within my content design team. Provided me with useful tools to achieve this."
Isabelle Hood, HMRC, UK
"Very interesting workshop, very good speaker, good and relevant examples and case studies."
Jens Claus, User Intelligence
"An eye opening course for the future of any UX professional."
Bandar Almutairi, Thiqah, Saudi Arabia
"A brilliant instructor with tons of examples make this course entertaining, useful, inspiring and re-assuring."
Irene Eleta, Isglobal, Spain
"A great course that has changed the way I think about how I engage with my stakeholders."
James Lonergan, Capital One
"This course gave me confidence. I feel ready to lead great projects and ideas to success!"
Lea Belanger, Intact Lab
"Incredible course with a lot of practical actionable concepts. Catherine was an engaging, entertaining speaker and presented the contact extremely well."
Aigail McClurg, Dematic
"Really enjoyed Janice's course review. Knowing her experience and struggles can be overcome and relating with my own challenges helped me consume the materials."
Nimesh Patel, Harris
"I now have a toolkit of methods/frameworks I can take to my team and apply to my new project. I feel energized and encouraged!"
Megan Hamilton, Capital One
"Really Awesome Course. Lots of leadership content to which was a nice surprise so maybe advertise that more in the course intro."
Fiora, UK
"A great balance struck between ideas and practical methods I can take away and apply to the way I work."
Morven Littlejohn, Sopra Steria
"It was a very helpful course and helped me learning new techniques about how to engage stakeholders and improve my "politics" skills in the work environment. Excellent content and delivery."
Natalie Massone, RBI (ICIS)
"Really enjoyed afternoon with pitch feedback. Liked what we should do rather than not to do."
Katie Rylance, MOBGEN
"Great course to give a good overview of how to approach stakeholder engagement. Providing methods and tools which can actually be taken away and implemented. Also great to hear others face similar issues and to discuss theirs."
Kate Stephen, Charlotte Tilbury
"Plenty of useful info which I will use in my job. I believe it will help me to build relationships and deliver successful projects in a smoother and more strategic way."
John Szymanski, HMRC, UK
A recent poll of creative project managers identified a lack of clarity, poor communication and expectation management amongst stakeholders as the top 3 reasons projects get derailed.
It seems that to get usable sites live, we first need to get the stakeholders on our side and fully engaged. Forget, or fail, to do this and the chances of scope creep, deadlines being missed and compromised work going live are greatly increased. For example, in a UK survey of content strategists, it was revealed that up to 25% of content that had already been created never got published, largely due to issues with stakeholder sign off.
The importance of buiding stakeholder buy-in is easy to say and hard to do well. Politics, time poverty, lack of knowledge — even a lack of interest — are all the enemies of good stakeholder relations. But the good news is that there are tried and tested ways to build strong, mutually supportive relationships with your stakeholders. This seminar will inspire you with case studies, tips and techniques to transform the way you work together. Plus you’ll get to share some great war stories with your peers…
Anna Willoughby, Cincinnati, OH