Social Features on Intranets: Case Studies of Enterprise 2.0

Look beyond the hype and learn what works in real life. This 217-page report with 106 full-color screenshots presents best practices for designing social features for intranets, including:

• Blogs
• Microblogging (intranet equivalents of Twitter)
• News feeds (RSS)
• Wikis
• Social networks (intranet equivalents of Facebook)
• Tagging and social bookmarking

This report presents techniques for:

• Integrating social features within your intranet
• Adapting Web 2.0 to a company's culture
• Managing communities
• Handling governance issues

Article on research findings: Intranet Social Features

Topics covered

• Enterprise 2.0
  • Setting the Stage for Social
  • Leading the Charge
  • Cultural Readiness
  • Measuring impact
• Communication 2.0
  • Socially Enabled Communication
  • Socially Enabled Content
  • Killing Email
  • Evolving the Intranet
  • Information Retrieval
• Practical Considerations
  • Timeline
  • Governance
  • Managing Expectations
  • Risk
  • Code of Conduct
  • Community Management
  • Staffing
  • Cost
• Users and Use
  • On Boarding
  • Executives as Users
  • Transition Strategies
  • Use and Usability
  • Developing a Culture of Contribution
• Case studies from 22 companies in 7 countries provide insight on techniques for making social features work for intranets
  • Measuring Social Contribution
  • Enterprise Blogging
  • A Tale of Two Wikis
• Lessons learned from organizations who have been there and done it
  • Strategies for implementing social features within an organization
  • Users
  • Change Management
  • Governance
  • Technology
• Best Practices
  • Blogging
  • Enterprise Social Networks
  • Microblogging
  • Wikis
  • News Feeds (RSS)
  • Tagging
• Screenshot Gallery
  • Homepages and Activity Streams
  • Blogs
  • Social Networks and Profile Pages
  • Microblogging
  • News Feeds (RSS)
  • Search and Browsing