Service Blueprinting FAQ
Summary: What's the difference between service blueprints and customer journey maps, and what are the goals of service blueprinting? These and other common service-design questions are answered.
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Service Blueprinting: Top Questions Answered
Service blueprints are the primary tool for service design, but practitioners often misunderstand how they relate to journey mapping, who should be involved in the process, and how to sell their value to the organization.
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