Skip navigation

When and Why UX Practitioners Use Service Blueprints

Summary: We asked 97 UX practitioners how and why they use service blueprints. Here's what they said.

by

Topics:

https://www.youtube.com/watch?v=6FdFIYKxeDM

Related Article

Service Blueprinting in Practice: Who, When, What

UX practitioners associate the term “service blueprinting” with an artifact, framework, or collaborative tool. Those surveyed used service blueprints early on or near the end of the product-design lifecycle.

Video Author

Alita Joyce is a User Experience Specialist with Nielsen Norman Group. She is a mixed-methods researcher with a specialization in cognitive psychology and behavioral observation. Alita has published research on a diverse range of topics, such as interface design patterns, young technology users, social media, emerging technologies, and strategic design initiatives. 

Learn More

Subscribe to the weekly newsletter to get notified about future articles.

Videos