Card sorting helps you understand how to organize offerings so people who know what you have and where to find it. Even afternoon tea requires thoughtful organization and presentation.
Analytics metrics such as pageviews, conversions, entrances, bounce rates, and search query frequency can help identify problems in your category structure.
To support scanning and product comparison, item descriptions on listing pages should have a visual design and layout that preserve content priorities.
Role-based IAs increase cognitive effort and user anxiety. Clear language and mutually exclusive categories reduce the chance of harming the user experience.
The number and order of navigation categories, and use of hover menus for touchscreens are frequently asked questions that arise when organizing information on a website or application.
A Quicklinks UI component often surfaces as a poor fix for addressing findability and discoverability issues on intranets. Acting as a catch-all for different types of links causes a separate set of issues. And Quicklinks is always a vague label.
Use IA- and UI-focused user research to determine if low findability and discoverability are caused by site information architecture or navigation design.
Format-based navigation, such as links to Videos, at the top levels of a website’s information architecture lacks sufficient context and information scent for topic-focused users.
Intranets are improving findability and discoverability by organizing content by task, using mega-menus, offering wayfinding cues, and providing shortcuts.
Card sorting is great for designing or evaluating an information architecture (IA), but can be hard to interpret. Dendrograms visualize the data which can help you make the necessary decisions which are rarely clear-cut but require tradeoffs.
Locating features or content on a website or in an app happen in two different ways: finding (users look for the item) and discovering (users come across the item). Both are important, but require different user research techniques to evaluate.
Users want to do the least amount of work possible to get to a desired web page. However, "work" is the sum of difficulty presented by each click and not the number of clicks in itself. Here are some tips for making a path easier to navigate.
Tree testing is a supplement to card sorting as a user research method for assessing the categories in an information architecture (especially a website IA and its proposed or existing navigation menu structure).
4 guidelines for writing the link texts on websites to ensure users click the right options. Links should be Specific, Sincere, Substantial, and Succinct.
There's a footer at the bottom of every web page, but the design of this utilitarian page element is often overlooked, making the website perform below its potential. In our usability studies, users often turn to page footers for important information and tasks, making them an integral part of the overall experience of a site.
Simplicity depends on the capacity of the information channel and what's simple for one device, can be primitive or intricate for another, since screens are information channels with a limited capacity. When you're designing for multiple devices, don't go by common cliches like "simple is good."
A key question in information architecture (IA) is to decide the number of items in navigation menus (including global menus and local menus). 4 main factors determine the answer, but it's not 7, despite a common myth.
Card sorting helps you understand how to organize offerings so people who know what you have and where to find it. Even afternoon tea requires thoughtful organization and presentation.
Users’ mental models of concept categories are far less strict than you might expect. Consider keeping small numbers of outlier pages within their larger parent category, rather than creating unnecessary subcategories.
Vertical navigation is a good fit for broad or growing IAs, but takes up more space than horizontal navigation. Ensure that it is left-aligned, keyword front-loaded, and visible.
Policy pages often fail to follow basic usability guidelines: they are not readable, lack high-level summaries and inside-policy navigation, have poor formatting, and are not available in expected places.
Interviews with intranet designers and case-study analyses show that designers are positioning COVID-19 content on intranets all in one place and are making it easy to find and consume.
Many websites fail to provide the right information for research-based tasks, requiring unnecessary effort for users to piece together various information sources manually.
Footers can be found at the bottom of almost every web page, and often take many forms, depending on the type of content on a website. Regardless of the form they take, their presence is critical (and highly underrated).
Support wayfinding by including breadcrumbs that reflect the information hierarchy of your site. On mobile, avoid using breadcrumbs that are too tiny or wrap on multiple lines.
Analytics metrics such as pageviews, conversions, entrances, bounce rates, and search query frequency can help identify problems in your category structure.
To support scanning and product comparison, item descriptions on listing pages should have a visual design and layout that preserve content priorities.
Role-based IAs increase cognitive effort and user anxiety. Clear language and mutually exclusive categories reduce the chance of harming the user experience.
