Interface Copy Impacts Decision Making
The language used in interfaces influences the decisions that our users will make. Manipulative copy nudges users towards making choices that are against their best interests.
Lexie Kane is a User Experience Specialist with Nielsen Norman Group. Prior to joining NN/g, she worked as a UX Designer for complex financial information systems and she also has extensive experience designing websites and games and in doing user research. She combines her background in psychology with her design and usability experience to drive insights into user behavior that form the basis for increasing the business value of interactive systems.