Skip navigation

Articles

Anna Kaley

Anna Kaley is a User Experience Specialist with Nielsen Norman Group. Prior to joining NN/g, Anna worked for more than 10 years in user experience architecture and digital strategy. She conducted complex user research, service, and experience design for healthcare, agriculture, finance, tourism, retail, and engineering clients.

@akaleyux

Articles and Videos

  • Mapping User Stories in Agile

    User-story maps help Agile teams define what to build and maintain visibility for how it all fits together. They enable user-centered conversations, collaboration, and feature prioritization to align and guide iterative product development.

  • Popup Problems

    Popups and many kinds of modal dialogs are often intrusive user interface elements that get in the way of users' goals and cause annoyance. Here are some of the worst popup UX sins.

  • UX Vision

    Create an aspirational view of the experience users will have with your product, service, or organization in the future. This isn't fluff, but will guide a unified design strategy. Here are 5 steps to creating a UX vision.

  • Content Inventory and Auditing 101

    A content inventory and audit are two important activities to complete before developing a strategy to improve your digital content. Conduct them together to set your content up for success.

  • Opening Links in New Browser Windows and Tabs

    Carefully examine the user’s context, task at hand, and next steps when deciding whether to open links to documents and external sites in the same or a new browser tab.

  • PDF: Still Unfit for Human Consumption, 20 Years Later

    Research spanning 20 years proves PDFs are problematic for online reading. Yet they’re still prevalent and users continue to get lost in them. They’re unpleasant to read and navigate and remain unfit for digital-content display.

  • Avoid PDF for On-Screen Reading

    Forcing users to browse PDF files causes frustration and slow task completion, compared to standard webpages. Use PDF only for documents that users will print. In those cases, following 10 basic guidelines will minimize usability problems.

  • Listboxes vs. Dropdown Lists

    Listboxes and dropdowns are compact UI controls that allow users to select options. Listboxes expose options right away and support multi-selection while dropdowns require a click to see options and support only single-selection.

  • Content Management on Intranets: Centralized, Distributed, and Hybrid Models

    Three different content-management models enforce who creates, owns, and publishes intranet content.

  • Social Impact and Sustainability on Corporate Websites

    Companies should describe their giving back and social responsibility in simple terms, at the right level of detail to build trust and avoid user skepticism.