Attending this course and passing the exam earns 1 UX Certification credit, which also counts towards the optional Interaction Design Specialty.
Learn more about NN/g's UX Certification Program.
Remote UX Design
Research-driven best practices and frameworks to avoid the biggest challenges and obstacles in the remote design process
Who Should Attend
Who Should Attend
- UX generalists covering many aspects of UX at their hybrid or remote organization
- UX designers and design managers who work remotely
- Someone transitioning into a UX design role (from research or another adjacent role)
- Teams struggling to conduct UX activities in a remote setting
Topics Covered
Topics Covered
- Communication and collaboration
- Developing a communication plan
- Sharing, presenting, and critiquing work
- Maintaining transparency
- Managing organizational silos
- Engaging others in the design process
- Virtual ideation and brainstorming
- When to communicate asynchronously
- Facilitating remote UX workshops
- Building rapport with team members, stakeholders, and participants
- Managing time and productivity
- Avoiding burnout
- Methods for maximizing your work time
- Recovering when things go wrong
- Planning and structuring activities
- Creating a back-up plan
- Session timing and group dynamics
- Dealing with technology and tool issues
- Planning and structuring activities
- Selecting the right tools for the job
- Running tech checks and pilot tests
- Tools for design, workshops, and research
- Strategies for evolving and strengthening a remote UX practice
- What to do first (to get out of panic mode), what to do next, and what to do in the long run
Format
Format
This course is a combination of lecture format and participatory workshop. You will participate in group exercises to reinforce the learned principles.
The course also includes:
- Remote UX case studies
- Hands-on exercises with feedback from the instructor
- Resources for improving remote UX design at your organization
- Opportunities to ask questions and get answers
Related Course
Related Course
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Remote UX Design |
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UX Certification Credit
UX Certification Credit
Participant Comments
Participant Comments
"I come out of this course with a huge bag of inspiration! I got nudged in the right direction to be more conscious, especially about the challenges in remote communication and definitely will be more aware of that. I struggle with engagement and feedback in workshops and got some new perspectives on how to tackle this and try out new tactics and strategies to improve. I really liked the opportunities to self reflect! The content is really dense it was hard to think about how to integrate this and that into my work life, is this a problem for me, is this something I'm seeing currently in our company etc. Those 5 minutes were always welcome to absorb this at least for that 5 minutes."
Kerstin Manninger, trigo GmbH, Vienna, Austria
"I wish I had've done this course 6 months ago! I gained a number of ideas for improving my time management, tool-set and approach. Also many useful suggestions for teams working from home, which just as applicable when you are a small company, in a remote part of the world, that needs to reach a wide user base."
Lani Raukawa Field, Signify Ltd, Wellington, Aotearoa, New Zealand
"I think it is a great course to help you be more organized when going remotely. It gives solutions to the most common struggles when remote. Very useful to help the communication within the company and to show the UX work in a remote environment."
Gemma Trigueros, Montreal, Canada
"This is not just a "how-to" work remotely type of course, you will learn as an added bonus how to manage, balance, coordinate and align teams if you have a leading or management role. Whether you are looking into adjusting your day-to-day activities not just during the pandemic we are facing, want to reach a greater range of people, or create transparency across your projects, Rachel has the right course for you!"
Fernando Rossi
More Participant Comments
"Definitely do it - especially if you are starting to work remotely. Comes up with a lot of ideas it has taken us 8 months to work out."
Alison Hawkesworth, Office For National Statistics, Newport, Wales, UK
"Given the current global situation this is one of the most important classes to take. Business as we know it will never go back to how it was so it is more important than ever to start learning how to be successful while working remote."
Bryan, United States
"Brilliant course- loved the use of different programmes as it meant I got to try out using tools which I can now implement at work! Also enjoyed the group activities!"
Sophie Peters, Sure Petcare, Cambridge, UK
"I would recommend this course to anyone currently or thinking about working remotely. I liked the format, the breakout room exercises, and the resources provided. I feel more confident in my professional journey after taking this course."
Lynn Newton, University of Tennessee Chattanooga, Chattanooga TN USA
"I sure loved the course so far. I think its great for everyone seeking some guidance regarding remote UX methods and alternatives. It also encourage us continuing looking for making people lives easier, by continue do our UX methods even remote. The speaker is awesome and the engagement perfect."
João Ferrão, Talkdesk, Caldas da Rainha, Portugal
"There are many challenges of remote working in UX nowadays, facing also the pandemic. Rachel is an amazing instructor, providing really valuable knowledge that we can start applying immediately, empowering individuals but also teams! Amazing resources were given in the course materials!"
Stevy Georgiadi, Architechts, Greece
"The content was concise and Rachel did an excellent job of delivering it. I've been in a few of her classes and she's a great instructor. NN/g continues to exceed my expectations both on content and instructors."
Brad McDougall, Midmark Corporation, Chicago, IL
"Even if you are not a UX designer, this course could provide value for remote work. The information about how to handle difficulties when collaborating remotely was very useful. I will walk away from this course with a better knowledge about how to handle UX working within my team and company."
"TAKE IT. I just went remote in March, like many others. This course provides excellent ideas and tools to make remote collaboration better and I will be applying what I've learned immediately."
Crystal Cary, Frazer Computing, Inc., Canton, NY USA
"I loved how interactive the course was, with smaller groups in breakout rooms. The pace was just right and the instructor was mindful about answering our questions."
Maria Jæger, Munio AS, Horten, Norway
"I loved her delivery of all the topics, and really enjoyed the UX remote resources she provided. She did a wonderful job at covering so may topics about UI remote work."
Mary Smithson Fisher, Eleven Peppers, Annapolis, Maryland, USA
"I already recommend this course to colleagues that also working as UX professionals. I like the methods that has been shared and can be used to constantly improve the remote work as a UX Designer."
Nadine, Germany
"I liked the break-out groups. They really keep you engaged and it is nice to talk to other people. I also liked the course content: it's super practical and really worth my time. I feel I now have new inspiration to keep the team engaged."
Gwendolyn, Accenture, Amsterdam Netherlands
"Rachel did awesome at presenting this information! She was up-beat, and kept me interested in the course. I walked away from this course with many tips and tricks on conducting UX work remotely. This is so valuable to me because of the sudden switch to working remotely with no remote experience. I'm excited to bring back this information and try it with my team."
Nicole Kina, Ford Motor Company / Ford Motor Credit Company, Dearborn, Michigan
There are several challenges that arise while designing remotely. Your work may take longer due to a lack of collaboration, miscommunications amongst the team, and infrequent feedback from peers. Learn how to overcome these challenges and keep your team and stakeholders engaged throughout the design process.
Through research-driven best practices and case studies from real life practitioners, this course addresses all aspects of UX design: collaboration and workshops; ideation and creativity; team building, team culture, and onboarding; and management and career growth.
You’ll leave this course with an understanding of the best tools for a variety of UX activities, methods for collaborating on remote user research and design, and design practices for engaging team-members and stakeholders from afar.
Dana T Yang
Ventera Corporation, Mclean, VA, USA