Attending this course and passing the exam earns 1 UX Certification credit, which also counts towards the optional UX Management Specialty.
Learn more about NN/g's UX Certification Program.
New UX Managers
Best-practice management techniques for people who are new to managing user-experience teams
Who Should Attend
Who Should Attend
This course is for people who are either new to management, new to managing User Experience teams, or interested in becoming managers. This course is also for existing managers who want to learn more about best-practice management techniques.
Topics Covered
Topics Covered
- Assessing and prioritizing the work
- What should be covered by UX, including:
- Strategic projects
- Tactical projects
- What should be covered by UX, including:
- Tactics for working with other teams:
- Engineering
- Product
- Content
- Support
- Optimizing your time management
- Which activities do you initially focus on
- How to compartmentalize your time and efforts
- Optimizing your team’s time management
- Which activities your team members initially focus on
- How to compartmentalize your team’s time and efforts
- Communicating with the organizations’ leadership
- Planning
- Reporting back
- Building and organizing your team
- Roles
- Responsibilities
- Building a budget
- Creating a budget
- Tracking budget
- Assessing effectiveness
- Justifying the costs
- How to interview and hire
- Process for hiring
- Interview techniques
- Materials to use
- What to look for and avoid in candidates
- Managing the individuals on the team
- Leaders and lead UX roles
- New UX people
- High-level UX contributors
- Mentoring
- Setting goals
- Dealing with performance issues
- How to do an annual review
- Best-practice processes
- From research during the conceptual phases to product release
Format
Format
This course is focused on industry best practices. The course includes lectures and some group exercises to practice applying the learned concepts.
UX Certification Credit
UX Certification Credit
Participant Comments
Participant Comments
"I felt this course was a great overview of UX Management. It hit every note and issue my team has been working through, or that has been on my mind."
Ben Tonak, Denver, CO
"Really valuable information for any new UX manager. I really liked the presenter and her pacing — she is super knowledgeable and presented the material in an clear manner. I will definitely be a better manager because of taking this course. Thank you NN/g!"
Christina, New York
"This course is like hand-holding for new managers or people who might work as managers in the future. With the knowledge and insight you will gain, you can confidently pursue a management position."
Abdulaziz Almohammadi, Saudi Payments, Riyadh, Saudi Arabia
More Participant Comments
"I felt this course was a great overview of UX Management. It hit every note and issue my team has been working through, or that has been on my mind."
Ben Tonak, Denver, CO
"Diverse audience and UX roles made the conversations interesting. Practical information the can help any UX Manager in their role."
Pamela Cooper, FRBA, Atlanta
"The New UX Manager's course with Janice was great!"
Pavitra Sirse Tandon, Smartbox Group, Dublin
"I was hesitant about the virtual format, but actually found it more engaging than when I went in person a year or two ago."
Melissa Steele, Annapolis, MD
"I was not 100% sure if I am ready to be a UX manager and where/how exactly I can be better, now I have all the answers."
Yuan Zhou, Kimberly-Clark, Atlanta, USA
"I really enjoyed Janice's pleasant demeanor. She clearly has loads of experience and knows how to convey it in a way that's easy to understand and incorporates input from all participants. Not groundbreaking, but a good overview of all you need to know as a starting design manager. Especially the facilitated interaction with other participants was great!"
Joren Devocht, Teamleader, Antwerp, Belgium
"Really important if you are new in a UX Manager position. I did learn a lot and I'll go deeper in some topic that I learned today."
"Janice is a phenomenally experienced leader and one who shares her lessons learnt generously. A fabulous instructor!"
"This course is wonderful! It will teach you not only the skills required to be a better manager but as an empathetic leader as well."
Arjun Gehlot, Nutanix, Bangalore, India
"This course is very focused on UX Management and can really help New UX Managers, as well as old UX Managers to improve."
Giorgio Sciani, Siemens Digital Indusrty Software, Genova, Italy
"I would definitely recommend this course to anyone starting out or considering moving to manager role. There's some great content covering all aspects of managing."
Daniel Tyrrell, Lottoland, Cádiz, Spain
"This course was really great for brand new managers or people not yet managers, but also good as a refresher for a manager with 2-3 years experience already. It sounds like I should take the the "Leading Effective Teams" course next."
Jon Sandler, Smartsheet, Seattle, USA
"NNG is the industry standard for UX certification. As a new manager, I benefited immensely, and this course gave me many resources to reference and a framework to follow in my career."
Kathryn Boss, David Weekley Homes, Houston, TX, USA
"This is more than a presentation by a knowledgeable instructor. This class is a golden opportunity to hear from a UX professional who has learned -- and succeeded -- in the trenches. An invaluable experience!"
Jess Lawson, Mirion Technologies, Meriden, CT, USA
"It's a complete course - and full of direction on how to start using all the recommendations from day one."
Syeda Rizvi, IHS Markit, Manchester, United Kingdom
"Learn from the best!"
Greta Colyer, Siemens Digital Industries Software, Loveland, OH United States
"Very good overview for UX managers, many useful and practical tips on how to improve in your role. I plan to use several of them very soon :-)"
Ivana, MSD, Czech Republic
"This is a great course for current managers that want to grow their team and prove to the business how important UX is."
Maggie Cook, It Works! Global, Florida, United States
"Janice provides a wealth of information for new managers - all of it approachable and can be immediately applied. I plan on referring to the course materials repeatedly throughout my career."
Paul, Nutanix, San Jose, CA US
"I believe that anyone in management could find value in this course. Janice clearly delivered all concepts and answered questions we all had as we went through the course."
Chelsea Price, Paradowski Creative, St. Louis, MO, USA
"I would recommend this course even to seasoned UX Managers. I learnt a lot of techniques from hiring, managing and scaling the team to ensure we can tackle large scale projects for our clients. I loved that our questions were answered and Janice took the time to answer them in our classes which helped tailor the course to our specific needs."
Kirath (Kizz) Ahdan, PwC Digital, Dubai, UAE
"Highly rated. I would recommend new managers to take this course immediately to see what they're getting into. Fun and interactive session to understand the nuances of various parts of managing a team."
Pranav Gupta, Nutanix, Bangalore, India
"Absolutely amazing course. Definitely recommended for any new manager."
Silviu Postavaru, ChatFood, Dubai, UAE
"It's an awesome intro to understanding the expectations for a management position in UX and that they should absolutely go through with it if they're considering the change or just want to know what the difference is between a manager role and an individual contributor role."
Madalin Craciun, Amber Studio, Bucharest, Romania
"This course is helpful for anyone who is new to management, wants to become a manager, is leading an established UX team or is trying to form and expand their own team!"
Joanna Motrunecs, Rockwell Automation, Cleveland, OH USA
"Highly recommended!!!"
Bruna Nakanishi, Mastercard, Sao Paulo, Brazil
"The course was extremely relevant and immediately applicable. Not only did Janice articulate what to do, she showed us how."
Wade, Shamrock Trading Corporation, Kansas City USA
"I found the course incredibly insightful and relevant to anyone in the UX field."
Jared Bishop, Brigham Young University, Provo, USA
"I like the sharing of speaker's personal experience, potential challenges that a new UX manager will face and practical steps on how to address the challenges."
Esther Ng, Sime Darby Plantation, Petaling Jaya, Selangor, Malaysia
"I loved taking this course, which confirmed some ideas I had about becoming a manager but uncovered many others I wasn't aware of."
Jesús Villanueva Perales, Lingokids, Madrid, Spain
"Great intro for those who are new or even have a few years of management experience."
Matthew Bittner, Southern Company, Atlanta
"This course if great for anyone who is a new manager or aspiring to be a manager. You will learn the basic skills you need to set you up for success."
Jaimie Steinbuch, Kroger, Cincinnati, USA
"Great course for those new to management. I got a great outline of responsibilities and practical methods/tool to use when working with teams."
Anthony Cardentey, Midas AB, Stockholm, Sweden
"This course is very beneficial for someone who has never had a management position or management responsibilities. The slide deck is broad but provides a depth of knowledge."
Matthew Burkhard, Nielsen, Tampa, FL - USA
Becoming a great manager in any discipline usually requires a wide range of skills, many years of practice, and much trial-and-error. Managing people in UX presents special challenges related to working cooperatively, yet assertively, across functional groups; and helping creative UX people to do the same.
One of the world’s most experienced UX managers will fast-track attendees through the learning process and help new managers to avoid costly mistakes. The course focuses on best-practice guidelines, what pitfalls to watch for and avoid, and provides materials that attendees can start using immediately when they return to work.