How Can We Study Website Credibility?

Summary: Find out why asking users directly won't accurately measure a website's credibility -- and what you can do instead.

https://www.youtube.com/watch?v=FJUB41PZkhY

Video Author

Katie Sherwin is a Senior User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals. 

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