Summary: To launch a new design operations practice in a company, prioritize and aim for manageable and achievable first steps. Preferably measurable ones that can prove value and form the basis for subsequent steps.
The practice of Design Operations focuses on processes and measures that support designers in creating consistent, quality designs.
Video Author
Kate Kaplan is Insights Architect at Nielsen Norman Group. She specializes in the application of human-centered design and research practices to enterprise UX challenges.
Prior to joining NN/g, Kate was VP of Strategy at the digital marketing agency Centerline Digital, where she led a cross-disciplinary team of UX designers, content strategists and digital marketers in solving complex problems for high-technology B2B organizations, such as IBM, GE and National Instruments.
