Facilitation 101

Summary: The facilitator of a UX workshop, meeting, or other team activity anywhere in the design process has the job of enhancing the group's performance by optimizing the process through structure, activity, and guidance.

https://www.youtube.com/watch?v=J-_KUfc-FMs

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Workshop Facilitation 101

By following a set of simple facilitation principles and using standard tools and activities, anybody can grow into a confident workshop facilitator.

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Sarah Gibbons is Nielsen Norman Group's Chief Designer. She works at the intersection of design research, strategy, and user experience design.

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