Summary: Usability studies with international users can be very informative, but if you don't speak the foreign language, you will need interpretation to understand the user (and for the user to understand you). These 5 guidelines will improve the value of translated research sessions.
Maria Rosala is a User Experience Specialist with Nielsen Norman Group. She plans and executes independent research for NN/g and leads UX training courses. Her strength in various research methodologies enables Maria to derive in-depth insight and guide clients as they improve the UX of products and services.
