Helping Intranet Users Find What They Need

With the depth and breadth of information available on intranets, how can we help users find the right information quickly and easily? Team members from IBM Corporation and Goodwill Industries International, 2 of our 2017 Intranet Design Annual winning organizations, will share their experiences, insights, and what they've learned about organizing information for their audiences' varying needs on their award-winning sites. 

See the award-winning sites and hear from the team members who created them. 

• Goodwill Industries International, Inc.: A nonprofit social enterprise with a retail infrastructure that funds career services, supporting 9,500 intranet users across 164 independent, community-based organizations
• IBM Corporation: A technology, consulting and research organization supporting over 400,000 intranet users in more than 170 countries

Topics Covered 

Goodwill

• Identifying our users: about Goodwill and its organizational structure
• Accommodating user behavior and mental models to streamline navigation
• Moving from folksonomy to taxonomy to get a handle on metadata
• Getting site managers on board to support migration and increase engagement
• Leveraging SharePoint search and metadata to emphasize findability within the design

IBM: The yourIBM Intranet: Findability and Functionality Faster

• The Core of most intranet home pages:  Search, links, people, communications
• Exploration of the "rapid results" system:  How aiming smaller can help with search problems
• People-finding and the employee directory
• Customization and personalization: yourIBM becoming YOUR IBM
• Services:  Bringing the Intranet to your users
• Adaptive Workplace Foundation (AWF): Creating a flexible, responsive, rapidly evolving home page