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Terms and Conditions for The UX Conference and UX Certification Program

By registering to attend the UX Conference, you agree to the following:  

 

Payment Policy

Your registration is not complete until full payment is received. If your company requires an invoice, please use either the printable invoice or the email confirmation you will receive following online registration. Both will include the dates, the events you have registered for, and the conference fee. The registration fee does not include your hotel or travel expenses. If you choose to participate in UX Certification, you will need to pay UX Certification exam fees in addition to your course tuition. Exams can be paid at the time you register, or later after you have attended the UX Conference.

Cancellation, Substitution, and Refund Policy

If you must cancel after registering, you must provide written notice to the event organizer listed on the Conference page. If your cancellation notice is received by the refund deadline stated on the Conference page, a 20% handling fee will be retained and the remaining 80% of the amount paid will be refunded. No refunds will be granted after the refund deadline stated on the Conference page, but we will accept a substitute attendee if we receive a written request from the registered attendee at least 3 days prior to the start of the event, stating his or her intention to transfer registration to a named individual.

Speaker Substitutions and Course Cancellations

If we are prevented from carrying out a virtual course or event due to a technical, software, or platform issue, we reserve the right to modify, postpone/reschedule, or cancel the course for any reason. If there is a course or event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled course or event date. We reserve the right to substitute speakers, cancel seminars, or cancel the entire event. In such cases, our liability is limited to refunding the registration fees and UX Certification exam fees you have paid for the affected days. Speakers may need to be substituted in case of illness, accidents, airline problems, or other issues that prevent a scheduled speaker from presenting as planned. We will endeavor to get a substitute speaker, but this may not always be possible because of the expertise required and the short notice available in most such cases.

Access Require­ments

If you have any spe­cial access require­ments (such as wheel­chair access), please notify us when you reg­is­ter so we can accom­mo­date you at the event.

Pho­tog­ra­phy and Quotes

You grant us the right to use any pho­tog­ra­phy tak­en at the con­fer­ence for the mar­ket­ing of future events.

No Audio or Video Recording

Use of any audio or video recording equipment at the UX Conference is prohibited.

Content Usage Permissions

All rights in all presentations, documentation and materials (“Content”) distributed to conference attendees are owned by Nielsen Norman Group. You may use this Content for your individual internal business purposes, however you may not distribute, reproduce, modify, transfer or in any other way use any of the UX Conference Content. In particular you may not upload the Content into a shared system, website, or intranet; transmit, re-circulate or otherwise make available any Content to anyone else; or make any commercial use of the Content whatsoever.

Code of Conduct

Everyone who attends the UX Conference deserves a respectful and safe learning environment.

By attending this event, you agree to treat others with respect regardless of gender, sexual orientation, age, disability, ethnicity, or religion (or lack thereof).

Harassment includes offensive verbal comments related to gender, age, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention. This includes in the conference venue, social activities, and social media channels such as Twitter and LinkedIn.

If you are being harassed or notice that someone else is being harassed, please contact a member of conference staff, or have someone contact them on your behalf. Participants asked to stop any harassing behavior must immediately comply. Those who do not will be asked to leave the conference and may not be allowed to take UX Certification exams or attend future UX Conferences.

Online UX Conference Participation

If you participate in Virtual UX Conference courses, or choose to participate in the online community offered for in-person UX Conference participants, you understand and agree that:

  • Other participants at this event will be able to see whatever information you share to your Slack profile or post to Slack discussions, or share via video, audio, or text posts within a Zoom meeting.
  • Nielsen Norman Group will not republish anything you have shared to Zoom or Slack outside of this community without your specific approval. Please refer to the Zoom Privacy Policy and Slack Privacy Policy for more details about their data processing practices. 
  • You can leave the Zoom meeting or Slack community at any time. 

To create a friendly and secure community together, please:

  • Respect the privacy of other attendees, and do not share anything they have posted to Zoom or Slack outside of the community (unless they have given you specific written permssion to do so.)
  • Have fun, but be respectful of others in the community. We welcome different viewpoints and respectful, informative debates. 

Nielsen Norman Group reserves the right to edit or delete posts that are off-topic or disrespectful of others. Anyone posting these types of comments may be blocked from our Slack Communities in the future. Though we will try our best to answer questions and modertae discussions, Nielsen Norman Group instructors may not respond to every post. 

UX Certification Program Terms and Conditions

By taking UX Certification exams, you further agree to the following terms and conditions:

Privacy

 

Exam Scores

To protect your privacy, we do not share your exam scores with anyone but you. Your exam scores are emailed to you and are available on your profile when you log in to our website. We recommend that you do not share your NN/g account password with anyone. NN/g employees and event staff have access to exam information, including your scores, for the purpose of assisting you with any technical problems or questions about your UX Certification credit, and tracking exam performance and improving exams.

Public Recognition

Nielsen Norman Group maintains a public list of people who have achieved UX Certification at https://www.nngroup.com/ux-certification/verify/. This list includes each individual's name, country, and any Specialty recognition earned. You can update your name and country, or opt out of appearing in this list, by logging in to your profile at https://nngroup.com/login/, or by contacting us at [email protected].

Data Retention

We retain records of your training attendance and exams in order to track your credits, award UX Certificates and Specialty Recognition, and validate your achievements. This information is retained indefinitely unless you request that we delete it. If you would like to delete your records please contact us at [email protected].

Nielsen Norman Group’s Privacy Policy provides further details about our data handling procedures.

 

Taking Exams

 

Exam Fee Payment Policy

UX Certification Exam fees which are paid at the time of registration for the UX Conference are subject to the same refund policies as conference tuition. Exam fees paid after attending a course are non-refundable.

Exam Deadlines

In order to receive UX Certification credit for a class, you must pass the exam prior to the exam deadline stated on your profile. After each class, we send an email to the address you have provided, notifying you of the deadline for completing the exam for that class. We will also send you a reminder before the exam deadline. We recommend that you take your exams without delay. If, due to illness or scheduling conflicts, you are unable to take your exams prior to the deadline, you will have the option to extend your deadlines to 30 calendar days after the original deadline, by paying an extension fee. Only one extension is allowed. You will not be able to take your exams or receive UX Certification credit after the deadline (or after the extended deadline, if you take advantage of the extension option.)

Exam Attempts

Each exam may be attempted up to 3 times. After the third attempt, no more attempts at that exam are allowed. It is not possible to pay another exam fee and purchase more attempts at the same exam. If you attend a class but do not  pass the exam after 3 attempts, you will not receive credit for that class. You may choose to attend the class again at a future location. After attending the class again, you will receive a new exam for that class and will be allowed 3 attempts to pass that new exam andearn credit for that class.

Exam Honor Code

NN/g UX Certification exams are created by NN/g course instructors to test the knowledge of topics covered in the class, and how well participants can apply that knowledge. To ensure the exam is fair and allows everyone the same chance at passing, all program participants are required to follow the exam Honor Code:

  • Complete exams without assistance from any other person
  • While taking the exam, refer only to your own class notes and materials distributed in the class, or through the Nielsen Norman Group website
  • Do not save, copy, or photograph any of the exam questions or answer choices
  • Do not share any of the exam questions or answer choices with anyone in any way
  • Do not help anyone else answer exam questions

Exam Answers

We do not release answers to exam questions or answers to anyone, even after they have completed the exam. We recognize that this information would be helpful to those who would like to learn more about the topics on the exam. However we must maintain a fair and accurate assessment tool for everyone, which makes it necessary to limit the distribution of exam content as much as possible.

 

Course Credit

 

Certificate Credit Requirements

Participants in the UX Certification Program can earn one course credit by attending a full-day NN/g training course, signing in to the course in the morning, attending the full day of the class, and passing the online exam after the class. 5 course credits are required to earn the UX Certificate, and 15 course credits are required to earn the UX Master Certificate.

Specialty Credit 

Courses which contribute credit towards the UX Certificate or UX Master Certificate may also be eligible to contribute credit towards a Specialty. Specialties are optional enhancements to the UX Certificate. The requirements for achieving a Specialty are described in detail on the https://www.nngroup.com/ux-certification/specialties/.

Repeating Courses

Each class is eligible to receive one credit towards a UX Certificate. Participants who have already attended a class, passed the exam, and received a credit for that class cannot earn another credit by taking the same class again.

Credit for Multi-Day Courses

Any course which is described as a multiple day course has a separate exam for each day of the class. Each day can receive a separate credit towards the UX Certificate. For example, if a course has 3 days, then by attending all 3 days, and passing all 3 exams, participants in this course may earn up to 3 credits towards the UX Certificate.  

Credit for Courses Attended in the Past

In order to receive UX Certification credit for a class, participants must pass the exam prior to the deadline. Participants who attended a class in the past but did not pass the exam prior to the deadline will not receive credit for that class.

 

 

Last revised on September 3, 2020.