Designing Complex Applications: A Framework

Summary: 5 different sources of UX complexity help explain and analyze the special design issues in complex applications.

https://www.youtube.com/watch?v=8uuIM6JBDXA

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Complex Application Design: A 5-Layer Framework

Various contexts of complexity should be considered by UX designers and researchers designing complex applications, including complexities of integration, information, intention, environment, and institution.

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Kate Kaplan is Insights Architect at Nielsen Norman Group. She specializes in the application of human-centered design and research practices to enterprise UX challenges.

Prior to joining NN/g, Kate was VP of Strategy at the digital marketing agency Centerline Digital, where she led a cross-disciplinary team of UX designers, content strategists and digital marketers in solving complex problems for high-technology B2B organizations, such as IBM, GE and National Instruments.

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