Rachel Krause is a User Experience Specialist with Nielsen Norman Group. Her areas of expertise include storytelling, UX in agile, design thinking, scaling design, and UX leadership. She has also planned and conducted research on careers, UX maturity, and intranets for clients and practitioners in numerous industries.
Prior to joining NN/g, Rachel was a UX consultant responsible for carrying out user research, facilitating UX workshops, and designing visuals on discovery and delivery teams. She also spent time hiring and growing a UX team, crafting job descriptions, roles, and an internship program for a new UX team. She is passionate about mentorship and cultivating spaces in the industry for junior UX professionals and those transitioning into UX.
Rachel is based in Milwaukee, Wisconsin.
Learn and apply practical leadership skills to your UX role, regardless of job title
Defining, sharing, and implementing design and research operations
Unearthing user pain points to drive breakthrough design concepts
Applying Lean UX approaches for Agile environments
Research-driven best practices and frameworks to avoid the biggest challenges and obstacles in the remote design process
Build buy-in and increase impact by using persuasive, engaging stories to present research findings, abstract concepts, and design ideas
What every team member needs to know about creating user interfaces using essential principles, techniques, and methods of visual design
