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Innovative trends that impact the user experience
Therese Fessenden
Senior User Experience Specialist
Therese Fessenden is a Senior User Experience Specialist with Nielsen Norman Group, host of the NN/g UX Podcast, and manager of the 1-Hour Talk program. Her research focuses on understanding human behaviors, attitudes, and expectations in order to better orchestrate system and service design strategies.
Prior to joining NN/g, Therese was a user experience consultant at Microsoft, designing and auditing the user experience of intranets, Windows applications, and SharePoint sites for several Fortune 500 corporations. She also spent some time at Booz Allen Hamilton, assisting with instructional and interface design for a number of cybersecurity training initiatives. While pursuing her graduate degree, she worked as a freelance web designer, focusing on responsive web design for small- to medium-sized businesses.
When she is not in the office, she spends some of her time as a Captain in the U.S. Army Reserve, mentoring and providing leadership training to future Army officers in college ROTC programs. Her varied experience with a range of industries and types of clients lends to a unique perspective of how user experience research can better inform design and business decisions in many contexts.
She has a BS from Cornell University in Information Science, specializing in human-centered and social systems, and an MBA from the University of Hawaii, focusing on marketing and I.T. management. She currently resides in the Ithaca, New York area.
Courses taught by Therese
Courses taught by Therese
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Emerging Patterns in Interface Design
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Generating Big Ideas with Design Thinking
Unearthing user pain points to drive breakthrough design concepts
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Journey Mapping to Understand Customer Needs
Learn the process for capturing and communicating UX insights across complex interactions
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Persuasive and Emotional Design
Create delightful experiences that touch, convince, or excite your audience
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Service Blueprinting
Use service design to create processes that are core to your digital experience and everything that supports it
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User Interviews
Advanced techniques to uncover values, motivations, and desires
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Web Page UX Design
Designing successful web pages based on content priority, visual design, and the right page components to meet objectives.
Publications
Publications
Reports
Ecommerce User Experience (1 report)
More about Therese
More about Therese
Experience
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US Army Reserve
Captain (O-3) -
Microsoft
User Experience Consultant -
Booz Allen Hamilton
Administrative Professional
Education
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M.B.A.
University of Hawaii at Manoa -
B.S. in Information Science
Cornell University