Customer Journey Mapping 101
Summary: The 5 components of a journey map and the benefits of using this qualitative method as part of a UX design process to discover, document, and share the bigger picture of what users want.
Summary: The 5 components of a journey map and the benefits of using this qualitative method as part of a UX design process to discover, document, and share the bigger picture of what users want.
Related Article
A journey map is a visualization of the process that a person goes through in order to accomplish a goal.
Subscribe to the weekly newsletter to get notified about future articles.