3rd Pillar of Usability Testing: Skilled Facilitator (video 3 of 3)
Summary: To get useful and valid results from a usability study requires a skilled facilitator who avoids biasing the test while ensuring that the users are comfortable. And who can interpret the participants' actions and statements correctly.
Katie Sherwin is a Senior User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals.
