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Just-in-Time Help: Look Right!

Summary: Jakob Nielsen in London: A real-world example of how contextual help can reduce confusion (and even saves lives). Provide user assistance exactly when needed, and people may actually read it.

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https://www.youtube.com/watch?v=6tVMuWObaqU

Video Author

Jakob Nielsen, Ph.D., is a User Advocate and principal of the Nielsen Norman Group which he co-founded with Dr. Donald A. Norman (former VP of research at Apple Computer). Dr. Nielsen established the "discount usability engineering" movement for fast and cheap improvements of user interfaces and has invented several usability methods, including heuristic evaluation. He holds 79 United States patents, mainly on ways of making the Internet easier to use.

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