How eBay Built a Custom Intranet

Learn how a large, multinational ecommerce company built an award-winning custom intranet. Hear lessons learned about these and other important factors:

• choosing and getting the most from technology
• balancing business goals and user needs

Take a broad, retrospective look back at eBay’s 4+ year journey of transforming from a lumbering stegosaurus suffocating under 30,000 team sites, to an agile gazelle with features and traits like:

• robust search
• easy page creating for all
• greeting cards to brighten a colleague’s day

Hear many of the lessons learned along the way, how the new design creates endless possibilities for their 21K+ users.

What You’ll Learn

• An overview of the eBay intranet and the technology landscape
• The ins, outs and upside-downs of building a custom experience
• Deciding what level customization is right for you

Topics Covered

• The initial impetus for the transformation
• Building an intranet as a product
• Features of the intranet
• Deciding whether to customize
• Making product decisions and iterative decision making
• Building consensus and forming partnerships
• Internal governance
• Employee behavior and collaboration
• Supporting your brand and culture