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Usability Heuristic 7: Flexibility and Efficiency of Use

Summary: No. 7 of the top 10 UX design heuristics is to speed up the interaction for expert users while still catering to inexperienced users.

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Flexibility and Efficiency of Use: The 7th Usability Heuristic Explained

Shortcuts— unseen by the novice user — speed up the interaction for the expert users such that the system can cater to both inexperienced and experienced users.

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Lexie Kane is a User Experience Specialist with Nielsen Norman Group. Prior to joining NN/g, she worked as a UX Designer for complex financial information systems and she also has extensive experience designing websites and games and in doing user research. She combines her background in psychology with her design and usability experience to drive insights into user behavior that form the basis for increasing the business value of interactive systems.

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