ResearchOps: Operationalizing and Socializing User Research

Positively impact design with a sound, efficient, and viable research practice

Observing and listening to users stimulates and guides the creation of easy, in-demand, loved products and services. But while most organizations profess to believe in user research, doing it and truly influencing design remains a challenge. Additionally, too often research’s effectiveness hinges solely on the charisma of the individual researcher.

Bolstering your research operations (ResearchOps) can optimize your product or service, your internal teams’ research and design practices, and provide the vitality and logistical support your research process needs to thrive. Learn to synthesize, operationalize, and socialize sound user research to effectively shape design.

This course will lead you through appreciating, creating, and growing ResearchOps at scale; and to systemize planning and consolidation of research teams, processes, methods, insights, and tools; and to bring leadership and teams into the fold for continued support. Case studies from leading organizations offer insightful examples and lessons learned about the evolution of ResearchOps.

Topics Covered

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UX Certification Credit

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