On-Demand 1-Hour Talks

Mobile-First Intranet at Scale: Loblaw's Design Process

Canada’s largest retailer shares the strategy behind their award-winning design for 200,000+ users

Speakers:

Jason Sears

Jennifer Ballantyne

Kelly Noah

Mike McDermott

Tim Stahl

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Recorded November 2020

60 minutes

$99

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FAQs about 1-Hour Talks

One of the ten best-designed intranets of 2020, Loblaw Companies Limited’s new intranet supported the transformation of the company’s culture and built a sense of community among the 200,000+ employees across offices, distribution centers, and stores. The design and technology teams reinvented, modernized, and consolidated three outdated intranet sites. A single mobile entry point and central information hub streamlined communication and increased efficiency among employees.

You will learn...

  • How the intranet can positively impact the business
  • How to deliver an engaging experience that is unique to each employee
  • Why approaching an intranet as a product is key to driving innovation
  • Why it is important to transform the employee experience to create efficiencies while building culture across an organically dispersed organization
  • How to reimagine an experience that brings employees together to engage in effective and meaningful ways

Topics Covered

  • The intranet (fl!p) as a product
    • Treating the fl!p intranet as a product
    • Creating a dedicated team across multiple business units
    • Investing in the voice of the user through colleague research
    • Prioritizing features by focusing on analytics and business intelligence
    • Building a technical foundation for scale
  • An intranet personalized from the bottom up
    • Surfacing relevant content through personalization, despite business nuances and complexities
    • Implementing a complex workflow intake process to allow for fl!p’s personalized experience
    • Driving engagement across all employees (not just a corporate intranet):
      • Frontline employees accessing key information, such as schedules
      • Spotlight on newly-hired colleagues
      • Specialized feedback surveys
      • Global alerts targeted by retail store
      • Social sharing to external networks
      • Mobile-first design
  • Future of the intranet
    • Adaptability to the virtual environment
      • Alerting employees to emergency or weather-related factors that directly or indirectly impact business
      • How fl!p has kept the Loblaw community connected
    • Effective integration with third-party applications
      • Microsoft Teams
      • SABA for learning management
      • Supply chain
    • Scheduling and continued iterations with a future roadmap

60 minute talk

Mobile-First Intranet at Scale: Loblaw's Design Process

60 minute online seminar

$99